FAQ

We proudly offer premium brands including Bali, Chantelle, Eileen West, Maidenform, Prima Donna, Vanity Fair, and our signature Wacoal collections. Our focus is on high-quality intimate apparel and sleepwear that combines comfort with sophisticated style.

Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself according to our guidelines and comparing with the specific brand’s sizing as some may vary slightly. For personalized fitting advice, don’t hesitate to contact our customer care team.

While we strive to provide accurate sizing information, some brands may fit differently. We suggest reviewing the size chart for each specific item and reading customer reviews when available. Remember, we offer a 15-day return policy if the fit isn’t perfect.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All payments are processed through our encrypted system to ensure your information remains protected.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We proudly offer global delivery to most countries worldwide (excluding some Asian and remote areas). During checkout, you’ll be able to confirm whether we ship to your location.

We offer two convenient shipping methods:

Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 days after dispatch)

After placing your order, our Savannah-based team processes all orders within 1-2 business days. Delivery times then depend on your selected shipping method:

– Standard: 10-15 days after dispatch
– Free: 15-25 days after dispatch

You’ll receive tracking information once your order ships so you can monitor its progress.

Absolutely. We understand the personal nature of our products, which is why all orders are shipped in plain, elegant packaging without any indication of the contents.

We want you to be completely satisfied with your purchase. You may return any unworn, unwashed items with original tags attached within 15 days of receipt for a refund or exchange. Please note that shipping fees are non-refundable.

To start a return, please email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address for your location.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution’s processing times.

Yes! If you need a different size or color, please indicate this when initiating your return. We’ll process your exchange once we receive the original items. For fastest service, you may wish to place a new order for the desired item while returning the original.

Our dedicated customer care team is available via email at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9am-5pm EST).

Our boutique is located at:
27 Leary Dr, Savannah, US 31406
While we don’t offer in-store pickup for online orders, we’re proud to call Savannah home and bring Southern hospitality to every package we ship worldwide.